Privacy Policy

Privacy and Cookies Policy

Introduction

At Cafezam, we value and respect the privacy of our users, customers, and collaborators. This privacy policy outlines how we collect, use, protect, and share your personal information in accordance with applicable legislation in Colombia, including Law 1581 of 2012 on personal data protection and Decree 1377 of 2013. Additionally, it includes the management of cookies on our website and the use of the WhatsApp API for automated communications.

1. Data Controller

Cafezam, identified with NIT 900.502.040-4 and located at Av. Troncal de Occidente Cra.2N #10-122, Warehouse 01A, in Dosquebradas, Risaralda, Colombia, is responsible for the processing of the personal data we collect.

2. Information We Collect

We collect personal information in various ways, including:

• Data provided directly by the user: Name, email address, phone number, address, among others.
• Data collected automatically: IP address, browser type, pages visited, and browsing time.
• Automated messaging information: Data collected through interactions with the WhatsApp API, such as the user’s name and messages sent and received.

3. Purposes of Data Processing

We use your personal data to:

1. Provide the requested products and services.
2. Send automated communications related to offers, promotions, updates, or relevant information via WhatsApp, email, or other authorized means.
3. Fulfill legal and contractual obligations.
4. Analyze and improve our services and user experience.

4. Use of the WhatsApp API

At Cafezam, we use the WhatsApp API to automate our communications. These include:

• Order confirmations.
• Payment reminders.
• Promotions and exclusive offers.

We guarantee that:

• All communications will be relevant and previously authorized by the user.
• Data used in the WhatsApp API will be protected in compliance with Colombian laws.
• We will not share personal information with third parties without the user’s explicit consent.

5. Use of Cookies

Our website uses cookies to enhance the user experience. Cookies are small files stored on your device that allow us to:

• Remember your preferences.
• Collect information about website usage.
• Offer personalized content.

Types of Cookies We Use:

1. Essential Cookies: Necessary for the website’s functionality.
2. Performance Cookies: Collect anonymous data on how users interact with the site.
3. Marketing Cookies: Enable us to offer relevant advertisements based on the user’s interests.

Managing Cookies: You can configure your browser to accept, reject, or delete cookies. However, this may affect your website experience.

6. User Rights

In accordance with Colombian legislation, you have the right to:

• Know, update, and rectify your personal data.
• Request proof of the authorization granted for data processing.
• File complaints with the Superintendence of Industry and Commerce (SIC) if you believe your rights have been violated.
• Revoke your consent and/or request the deletion of your personal data when it is no longer necessary for the purposes established.

7. Information Security

We implement administrative, technical, and physical security measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

8. Contact Information

For inquiries, complaints, or claims related to this privacy policy, you can contact us via:

• Email: info@cafezam.co
• Phone: 3400411
• Address: Av. Troncal de Occidente Cra.2N #10-122, Warehouse 01A, in Dosquebradas, Risaralda

9. Changes to this Policy

Cafezam reserves the right to modify this privacy policy at any time. Changes will be published on our website with a prominent notice.

10. Acceptance of the Policy

Continued use of our services constitutes acceptance of this privacy and cookies policy.